Need some help?

Instagram :@bellisaxclothing

Facebook:Bellisa X Clothing

Email: bellisaclothing@outlook.com

Yes! Collaboration is in our name 'X' If you are a blogger, brand, or like-minded creative then please get in contact with any ideas you have. We would love to get involved!

All Bellisa X items are pattern cut and handmade in our UK based studio using a industrial lock-stitch, overlocker and domestic coverstitch. These machines meet factory- manufacturing standards and produce high quality garments. Please note that due to the nature of custom and made-to-order pieces slight difference can be expected in each piece but this will not effect the overall garment. 

We also stock accessories from other brands: Hiccup, Off Key, Gangster Wrap and Pom Pom Pixie. These items are either handmade or outsourced- but all are made to a high quality. Please check them out individually too learn more. Likewise, if you want to sell via Bellisa X then please get in contact.

Please allow approx 15-20 working days for your garment/s to be made. As a small business we only stock large quantities of current collection fabrics, so this production time allows for delivery of fabrics , pattern cutting for custom orders and sewing. This may be longer in busy periods- so please keep up to date with our website announcements.

Postage is on top of this time. 

If you need a outfit for a earlier date then please contact us before purchasing and we will do our best to accommodate.

Yes, yes and yes ! Bellisa X lives for your custom orders and we LOVE individuality. Wether it be changing fabrics around, a different size or complete new design we are here to help! Or even if you don't know what you want , but know you want something- then drop us a message- we got ya!

Alternatively, you can visit our CREATE YOUR OWN platform where you can visiually pick and place your own fabrics to our staple designs! A MUST see!

YUP! Thats what #BellisaXDOLLS is here for honey! All stock for our limited edition Dolls collection is made and ready to post * unless stated as a pre-order item.

Of course!

As a small business we currently only stock sizes 6- 16/18 BUT please contact us if you require a smaller or bigger size and we will do our best to accomodate. Likewise if you want a custom length/ width for anything. We will probably require measurements to make this possible- but it is possible for most providing we have the required fabrics in stock.

Postage is split into 3 categories to cover all weights:

Accesories: £2.60 1st class signed for flat rate 1-3 days

Clothing: £4.20 2nd class signed for 3-5 days and £6.5- 1st class signed for 1-3 working days

All postage is signed for so that it can be tracked and minimise any items getting lost in the post.

Please note ' delivery /postage' time refers to the shipment of the parcel- this is on top of made-to-order working times.

Yes we do! We ship worldwide, prices will be calculated at checkout. International parcels are always sent tracked.

Once your order has been dispatched with Royal Mail/ Parcel Force- we are not liable for any damages, delays in transit or lost packages as this is completely out of our control.

All packages are sent signed for so we can recognise when a parcel has been recieved. We always include a 'return to sender' label so your package should hopefully never get completely 'lost' but sometimes this does happen. We are not liable if your parcel gets stolen via royal mail or your neighbour.

On the rare occasion that your parcel does get 'lost' or you believe it was 'signed for' by someone else on delivery we can work with you to open up a royal mail investigation. Please note, it is very rare that royal mail offer a refund for the goods 'lost' if it has been signed for by you on their system. Again, if this is the case we are not liable to provide you a refund as this was out of our control.

Once your order has been dispatched with Royal Mail/ Parcel Force- we are not liable for any damages, delays in transit or lost packages as this is completely out of our control.

At Bellisa X Clothing we are a small ethical business that takes pride in building friendly customer-based relationships in order to deliver the best customer service (and beautiful garments!) to you.  Please understand that we don't provide refunds for made-to-order clothing, unless the fit is not correct for you. If this is the case, we will swap for another size or exchange for a voucher on receiving the item back within these set time frames.

From point of receiving/ signing for your order, it would need to be returned and received back by us within:

14 days - UK Customers

28 days - Europe Customers

42 days- NZ/AUS/USA Customers

Please note we have the right to refuse the item if it is damaged or in 'worn' condition. Please take extra care when trying on if you are wearing deodorant, make-up or perfume as these may leave a 'worn' trace.

We accept returns for 'ready-made' garments- again within the 14 day period on receiving and will provide a refund (minus postage) within 3 days of receiving the item back. Please note: buyer has to pay postage for any returning items.

Please contact us for any help or enquiries at:

Email: bellisaclothing@outlook.com

or Direct Message on Instagram: Bellisa X Clothing

Simply put, no. If your CYO order arrives and you accidently picked the wrong fabric or don't like a fabric you've chosen , we don't take returns and refunds as this was the design you chose and we made it to your order. However, if you send your CYO garment back ( for a design reason) ( and in return condition*) we can offer you a voucher up to 60% of its original cost for you to re-spend on the correct design.

It's very hard to take accurate photos of our fabrics and put them into the CYO system . This is due to the type of fabrics we use ( change colour in different lights and angles).) There is a disclaimer on every CYO PAGE: The fabric: Pick your own combination of lycras, velvet and mesh ! PLEASE NOTE the fabrics colour and scale will vary on screens comared to real life: this is just to give you a rough idea. Fabrics are subject to availability - we will keep them updated as quick as we can. Please view listing photos for a better idea of the fabrics.

If your order hasnt yet been cut, sewn and posted then you can message us with any alterations you would like to change to your design.

Yes! If you've received your order and it's not quite the right size we can either exchange it for the correct size OR alter it. We only offer size exchange and free alterations within the first 2 weeks of you receiving the parcel.

If you would like a alternation made after the 2 week period- we can still offer our our service but it won't be free. Best to email us at bellisaclothing@outlook.com for more help.

If the size of CYO product you ordered doesn't fit, we will happily exchange for another size providing that it is returned within 14 days and in non-used condition. On the occasion that we have sold out of the fabrics used, we will refund you.

If when ordering CYO, you forgot to pick a size and as a result it was set to the default 'XS' then  we don't take returns and refunds as  we made it to your order. However, if you send your CYO garment back  ( and in return condition*) we can offer you a voucher up to 60% of its original cost for you to re-spend on the correct size.

We accept payment through Paypal and any Debit/Visa card (Stripe payments.) Both are safe and secure to use.

Via Instagram sample sales we accept bank transfer or paypal.

Due to the delicateness and complete mix of fabrics we use we highly recommend to very gently hand wash your item in cool water. This is to retain the holographic shine and print density to the fabrics. Ensure you don't scrub too hard over foil fabrics. To dry: please lie flat and leave to air dry naturally. Avoid ironing and direct heat.

Please ensure you link the correct email address to your purchase so that within 48 hours of purchase we can email you your unique gift voucher code. ( Don't forget to check junk mail!) 

To use, enter the unique code at checkout to receive the stated amount ££ off your order. 

GIFT VOUCHER TERMS AND CONDITIONS:

• They are valid for 6 months from purchase (stated on voucher)
• Vouchers can't be refunded if lost, stolen  or destroyed
• Vouchers can't be refunded or exchanged for cash or other vouchers
• If an intended purchase is for a higher amount than the face face of the voucher, the difference can be made up with extra payment. If the voucher isn't spent all in one go then please message us ASAP so we can update your balance.
  
• Vouchers can't be sold to any third parties without our consent
• Gift vouchers are valid across our whole website, including custom orders
• If you are returning a purchase bought with a voucher , then the amount will be credited back onto your gift card

Please enter code at checkout to activate.

Discount codes and vouchers ( ones that don't start with BX:)

• CAN'T be used on any collaboration collections. If they are used, we will immediately cancel your order and you risk missing out completely on the limited edition collection
•  Time and use validity will vary per disounted and will be stated when given to use
• CAN'T be used on custom orders, unless stated otherwise
• You can only use ONE code per order transaction.
  

You can 'redeem' your points for discounts to do this log in to your account on our home page and 'reedem' the discount you want to use. You will be emailed your unique code.

• Enter code at checkout like normal
  
• You can use 1 code per order
• Codes picked up from the loyalty scheme are valid for 30 days- we advise to only reedem the code when you want to use it
• Birthday discount codes are only reedemable on your birthday date

It is important that you only create a loyalty account with the same email you use to place an order. Using loyalty discount codes are linked to your loyalty account email.

Wearing Bellisa X in your recent Instagram pic?

Tag us @bellisaxclothing to earn 50 loyalty points 

• Valid up to 3 different Instagram feed tags month. 
• Tags must be for recent photos - you can’t back tag old pics 
• Not valid for Instagram story tags
• Points will be deducted if you upload a pic, tag us and then delete the pic once you’ve received the points ( Any foul play or abuse of the loyalty scheme will see your account suspended , soz)
• If you’re profile is on private send us a screenshot of your post so we can see

Made a TikTok/Reel?

Tag us @bellisaxclothing or send in the content for us to use for 300 loyalty points

• Valid up to 1 video per month. 
• Videos must be recent - you can’t back tag old videos 
• Not valid for Instagram story tags
• Points will be deducted if you upload a video, tag us and then delete the video once you’ve received the points ( Any foul play or abuse of the loyalty scheme will see your account suspended , soz)
• If you’re profile is on private send us your video via DM
• Video must be minimum 15 seconds 

We will automatically add your points within 7 days of posting and send you a DM to confirm !