Need some help?

Instagram :@bellisaxclothing

Facebook:Bellisa X Clothing

Email: hello@bellisaxclothing.com

Or write to us at:

Bellisa X

Central Creation, 30 Pennywell Road, Bristol. BS5 0TL

Yes! Collaboration is in our name 'X' If you are a blogger, brand, or like-minded creative then please get in contact with any ideas you have. We would love to get involved!

All Bellisa X items are pattern cut and handmade in our UK based studio using a industrial lock-stitch, overlocker and domestic coverstitch. These machines meet factory- manufacturing standards and produce high quality garments. Please note that due to the nature of custom and made-to-order pieces slight difference can be expected in each piece but this will not effect the overall garment. 

We also stock accessories from other brands: , Off Key,  and Pom Pom Pixie. These items are either handmade or outsourced- but all are made to a high quality. Please check them out individually too learn more. Likewise, if you want to sell via Bellisa X then please get in contact.

Not sure how this works?  You can watch a demo video here.

After purchasing, your design will then be in our creative seamstress hands to bring it to life. We handmake all CYO in our UK studio to order- yay! Need any help desiging? Please drop us a email or DM.

CYO = Create Your Own ( how cool you can literally design your own clothes!!)

I'm ready to try it out now!

Please allow approx 20 working days for your garment/s to be made. As a small business we only stock large quantities of current collection fabrics, so this production time allows for delivery of fabrics , pattern cutting for custom orders and sewing. This may be longer in busy periods- so please keep up to date with our website announcements.

Postage is on top of this time. 

If you need a outfit for a earlier date then please contact us before purchasing and we will do our best to accommodate.

Yes and no! This is a member only feature from 02.11.2022.

Bellisa X lives for your custom orders and we LOVE individuality. Wether it be changing fabrics around, a different size or complete new design we are here to help! Or even if you don't know what you want , but know you want something- then drop us a message- we got ya!

Alternatively, you can visit our CREATE YOUR OWN platform where you can visiually pick and place your own fabrics to our staple designs! A MUST see!

YUP! Thats what #BellisaXDOLLS is here for honey! All stock for our limited edition Dolls collection is made and ready to post * unless stated as a pre-order item.

Of course!

Postage is split into 3 categories to cover all weights:

Accesories: £2.60 1st class signed for flat rate 1-3 days

Clothing: £4.20 2nd class signed for 3-5 days and £6.5- 1st class signed for 1-3 working days

All postage is signed for so that it can be tracked and minimise any items getting lost in the post.

Yes we do! We ship worldwide, prices will be calculated at checkout. International parcels are always sent tracked.

Once your order has been dispatched with Royal Mail/ Parcel Force- we are not liable for any damages, delays in transit or lost packages as this is completely out of our control.

All packages are sent signed for so we can recognise when a parcel has been recieved. We always include a 'return to sender' label so your package should hopefully never get completely 'lost' but sometimes this does happen. We are not liable if your parcel gets stolen via royal mail or your neighbour.

On the rare occasion that your parcel does get 'lost' or you believe it was 'signed for' by someone else on delivery we can work with you to open up a royal mail investigation. Please note, it is very rare that royal mail offer a refund for the goods 'lost' if it has been signed for by you on their system. Again, if this is the case we are not liable to provide you a refund as this was out of our control.

Once your order has been dispatched with Royal Mail/ Parcel Force- we are not liable for any damages, delays in transit or lost packages as this is completely out of our control.

Made to order:

At Bellisa X Clothing we are a small business that takes pride in building friendly customer-based relationships in order to deliver the best customer service (and beautiful garments!) to you.  Please understand that we don't provide refunds for made-to-order clothing, unless the fit is not correct for you. If this is the case, you are elidigle to claim for our free alterations service or exchange for a voucher on receiving the item back.

Pre-made Items:

We accept returns for 'pre-made' garments- again within the time frames below and will provide a refund (minus postage) within 3 days of receiving the item back. Please note: buyer has to pay postage for any returning items.

Please note we have the right to refuse the item if it is damaged or in 'worn' condition. Please take extra care when trying on if you are wearing deodorant, make-up or perfume as these may leave a 'worn' trace.

From point of receiving/ signing for your order, it would need to be returned and received back by us within:

14 days - UK Customers

28 days - Europe Customers

42 days- NZ/AUS/USA Customers

Please contact us for any help or enquiries at:

Email: bellisaclothing@outlook.com

or Direct Message on Instagram: Bellisa X Clothing

Simply put, no. If your CYO order arrives and you accidently picked the wrong fabric or don't like a fabric you've chosen , we don't take returns and refunds as this was the design you chose and we made it to your order. However, if you send your CYO garment back ( for a design reason) ( and in return condition*) we can offer you a voucher up to 60% of its original cost for you to re-spend on the correct design.

It's very hard to take accurate photos of our fabrics and put them into the CYO system . This is due to the type of fabrics we use ( change colour in different lights and angles).) There is a disclaimer on every CYO PAGE: The fabric: Pick your own combination of lycras, velvet and mesh ! PLEASE NOTE the fabrics colour and scale will vary on screens comared to real life: this is just to give you a rough idea. Fabrics are subject to availability - we will keep them updated as quick as we can. Please view listing photos for a better idea of the fabrics.

If your order hasnt yet been cut, sewn and posted then you can message us with any alterations you would like to change to your design.

Yes! If you've received your order and it's not quite the right size we can either exchange it for the correct size OR alter it.

We are incredibly proud of our craftmanship and business ethos: creating clothing to suit your personality. Our #1 priority here is your happiness with our products. We understand that your biggest concern buying custom clothing online is being unable to try clothes on and how they will fit. If you are not 100% satisfied with the fit of your order upon receiving, we will alter it for FREE. After purchase we guarantee 1 year of FREE alterations. Even better? We also understand how our body shapes are always changing which is why we also guarantee a life-time of 50% O*FF all alterations to our loyal customers. We believe your Bellisa X clothing should fit to YOU, always!

If the size of CYO product you ordered doesn't fit, we will happily exchange for another size or adjust to fit under ourfree alterations guarantee.

We have a 0 tollerence to fraud.

 You will be blocked from buying Bellisa X forever. You will blocked across all social media platforms and banned from buying from our website. We also have no worries in flagging up any of your friends/family when they purchase from our website too.

If we are selling in any shops, we will also report you to the shop to warn them. You will be reported to the payment provider you use and royal mail who can escualte it to the police.

Depending on the severity we will take you to court or report to the police. We have done before and will do again.

Failing that and worse than it all- you have to live with yourself knowing that you are a scumbag stealing from a independent brand :)

I would also like to remind you that alot of our peices are one-of-a-kind and we photograph every one of our creations ( all orders are logged aswell.) We rely alot on customer trust and word of mouth- if we get stolen from you/the clothes may be outed across social media and likelihood we will come across them again someday!

sara.nazzani@gmail.com

We accept payment through Paypal and any Debit/Visa card (Stripe payments.) Both are safe and secure to use.

Via Instagram sample sales we accept bank transfer or paypal.

Due to the delicateness and complete mix of fabrics we use we highly recommend to very gently hand wash your item in cool water. This is to retain the holographic shine and print density to the fabrics. Ensure you don't scrub too hard over foil fabrics. To dry: please lie flat and leave to air dry naturally. Avoid ironing and direct heat.

After purchase, your physical gift voucher will be dispatched within 3 working days. If you require a last minute, print at home voucher then please email us.

To use, enter the unique code on the voucher at checkout to receive the stated amount ££ off your order. 

GIFT VOUCHER TERMS AND CONDITIONS:

• They are valid for 1 year from purchase (stated on voucher)
• Vouchers can't be refunded if lost, stolen  or destroyed
• Vouchers can't be refunded or exchanged for cash or other vouchers
• If an intended purchase is for a higher amount than the face face of the voucher, the difference can be made up with extra payment. If the voucher isn't spent all in one go then please message us ASAP so we can update your balance.
  
• Vouchers can't be sold to any third parties without our consent
• Gift vouchers are valid across our whole website, including custom orders
• If you are returning a purchase bought with a voucher , then the amount will be credited back onto your gift card

Apon signing up to the free trial a member account with automatically be created for you. To use it please log in into our website. Having a membership will unlock exclusive access to all the benefits it entiles.

B Membership: £7.99 a month

You can cancel your memership at any time but you will loose access to all features, including your loyalty points.

You can't pause your membership.

You can sign up via the Member PageHere

Please enter code at checkout to activate.

Discount codes and vouchers ( ones that don't start with BX:)

• CAN'T be used on any collaboration collections. If they are used, we will immediately cancel your order and you risk missing out completely on the limited edition collection
•  Time and use validity will vary per disounted and will be stated when given to use
• CAN'T be used on custom orders, unless stated otherwise
• You can only use ONE code per order transaction.
• From 01.01.2022 Loyalty Points will only be available for Bellisa X Members

You can 'redeem' your points for discounts to do this log in to your account on our home page and 'reedem' the discount you want to use. You will be emailed your unique code.

• Enter code at checkout like normal
  
• You can use 1 code per order
• Codes picked up from the loyalty scheme are valid for 30 days- we advise to only reedem the code when you want to use it
• Birthday discount codes are only reedemable on your birthday date

Wearing Bellisa X in your recent Instagram pic?

Tag us @bellisaxclothing to earn 50 loyalty points 

• Valid up to 3 different Instagram feed tags month. 
• Tags must be for recent photos - you can’t back tag old pics 
• Not valid for Instagram story tags
• Points will be deducted if you upload a pic, tag us and then delete the pic once you’ve received the points ( Any foul play or abuse of the loyalty scheme will see your account suspended , soz)
• If you’re profile is on private send us a screenshot of your post so we can see

Made a TikTok/Reel?

Tag us @bellisaxclothing or send in the content for us to use for 300 loyalty points

• Valid up to 1 video per month. 
• Videos must be recent - you can’t back tag old videos 
• Not valid for Instagram story tags
• Points will be deducted if you upload a video, tag us and then delete the video once you’ve received the points ( Any foul play or abuse of the loyalty scheme will see your account suspended , soz)
• If you’re profile is on private send us your video via DM
• Video must be minimum 15 seconds 

We will automatically add your points within 7 days of posting and send you a DM to confirm !