CYO orders placed after 20th November won't be made until January 2020 due to the Christmas demand and holiday. Current production time for outstanding CYO orders is 20-28 working days. 17th December is the last day you can order from our 'DOLLS' and 'RE-WERK it' collection to be posted in time for Christmas. B X
All Bellisa X items are pattern cut and handmade in our UK based studio using a industrial lock-stitch, overlocker and domestic coverstitch.
These machines meet factory- manufacturing standards and produce high
quality garments. Please note that due to the nature of custom and
made-to-order pieces slight difference can be expected in each piece but
this will not effect the overall garment.
We also stock accessories from other brands:
Hiccup, Off Key, Gangster Wrap and Pom Pom Pixie. These items are either handmade or outsourced- but all are made
to a high quality. Please check them out individually too learn more.
Likewise, if you want to sell via Bellisa X then please get in contact.
Please allow approx 15-20 working days for your
garment/s to be made. As a small business we only stock large quantities
of current collection fabrics, so this production time allows for
delivery of fabrics , pattern cutting for custom orders and sewing. This may be longer in busy
periods- so please keep up to date with our website announcements.
is on top of this time.
If you need a outfit for a earlier date then please contact us before purchasing and we will do our best to accommodate.
Yes, yes and yes ! Bellisa X lives for your custom orders and we
LOVE individuality. Wether it be changing fabrics around, a different
size or complete new design we are here to help! Or even if you don't
know what you want , but know you want something- then drop us a
message- we got ya!
Alternatively, you can visit our CREATE YOUR OWN platform where you can visiually pick and place your own fabrics to our staple designs! AMUST see!
As a small business we currently only stock sizes 6- 16/18 BUT please contact us if you require a smaller or bigger size and we will do our best to accomodate. Likewise if you want a custom length/ width for anything. We will probably require measurements to make this possible- but it is possible for most providing we have the required fabrics in stock.
At Bellisa X Clothing we are a
small ethical business that takes pride in building friendly
customer-based relationships in order to deliver the best customer
service (and beautiful garments!) to you. Please understand that we
don't provide refunds for made-to-order clothing,
unless the fit is not correct for you. If this is the case, we will swap
for another size or exchange for a voucher on receiving the item back
within 14 days** of original dispatch.** If you are a international customer there is a 28 day policy.
Please note we have the right to
refuse the item if it is damaged or in 'worn' condition. Please take
extra care when trying on if you are wearing deodorant, make-up or
perfume as these may leave a 'worn' trace.
We accept returns for 'ready-made'
garments- again within the 14 day period on receiving and will provide a
refund (minus postage) within 3 days of receiving the item back. Please
note: buyer has to pay postage for any returning items.
Simply put, no. If your CYO order arrives and you accidently picked the wrong fabric or don't like a fabric you've chosen , we don't take returns and refunds as this was the design you chose and we made it to your order. However, if you send your CYO garment back ( for a design reason) ( and in return condition*) we can offer you a voucher up to 60% of its original cost for you to re-spend on the correct design.
It's very hard to take accurate photos of our fabrics and put them into the CYO system . This is due to the type of fabrics we use ( change colour in different lights and angles).) There is a disclaimer on every CYO PAGE:The fabric: Pick your own combination of lycras, velvet and mesh
! PLEASE NOTE the fabrics colour and scale will vary on screens comared
to real life: this is just to give you a rough idea. Fabrics are
subject to availability - we will keep them updated as quick as we can.
Please view listing photos for a better idea of the fabrics.
If your order hasnt yet been cut, sewn and posted then you can message us with any alterations you would like to change to your design.
Yes! If you've received your order and it's not quite the right size we can either exchange it for the correct size OR alter it. We only offer size exchange and free alterations within the first 2 weeks of you receiving the parcel.
If you would like a alternation made after the 2 week period- we can still offer our our service but it won't be free. Best to email us at firstname.lastname@example.org for more help.
If the size of CYO product you ordered doesn't fit, we will happily exchange for another size providing that it is returned within 14 days and in non-used condition. On the occasion that we have sold out of the fabrics used, we will refund you.
If when ordering CYO, you forgot to pick a size and as a result it was set to the default 'XS' then we don't take returns and refunds as we made it to your order. However,
if you send your CYO garment back ( and in
return condition*) we can offer you a voucher up to 60% of its original
cost for you to re-spend on the correct size.
Due to the delicateness and complete mix of fabrics we use we highly
recommend to very gently hand wash your item in cool water. This is to
retain the holographic shine and print density to the fabrics. Ensure
you don't scrub too hard over foil fabrics. To dry: please lie flat and
leave to air dry naturally. Avoid ironing and direct heat.
Please ensure you link the correct email address to your purchase
so that within 48 hours of purchase we can email you your unique gift
voucher code. ( Don't forget to check junk mail!)
To use, enter the unique code at checkout to receive the stated amount ££ off your order.
GIFT VOUCHER TERMS AND CONDITIONS:
They are valid for 6 months from purchase (stated on voucher)
Vouchers can't be refunded if lost, stolen or destroyed
Vouchers can't be refunded or exchanged for cash or other vouchers
If an intended purchase is for a higher amount than the face face
of the voucher, the difference can be made up with extra payment. If the voucher isn't spent all in one go then please message us ASAP so we can update your balance.
Vouchers can't be used in conjunction with any other promotions or discount codes
Vouchers can't be sold to any third parties without our consent
Gift vouchers are valid across our whole website, including custom orders
If you are returning a purchase bought with a voucher , then the amount will be credited back onto your gift card