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How do I contact you?

Do you collaborate?


Where are my items made?

How does Create Your Own work?

How long is CYO/Pre-order production?

Do you take custom orders?

Do you stock ready-made items?

Do you do custom sizing?

Do you have a Size Guide?


How much is delivery? How long will postage take?

Do you ship outside the UK?

What happens if my parcel gets lost in the post?

What happens if my order arrives later than expected?


Do you accept returns?

Can I return/refund if I picked the wrong fabric on CYO?

Do you offer free alterations?

Can I return/refund if I picked the wrong size on CYO?

What happens if we catch someone trying to scam us?


What payment methods do you accept?

Garment Care

How do i wash my item?

Gift Voucher

How do I use my gift voucher?

Using Discounts and Loyalty Scheme

How do i use my discount?


How do I use discounts from the loyalty scheme?

Earning loyalty points from Instagram T&Cs

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